Welcome to Team Kasya! We are committed to providing a seamless shopping experience, ensuring that your orders are delivered promptly and securely. Below, you will find all the necessary details regarding our shipping and delivery processes.

Shipping & Delivery Process

1. Order Confirmation

• After placing an order, you will receive an order confirmation email containing your order details.

2. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Timeframe

• Standard Delivery: Delivery typically takes 5-7 business days, excluding Sundays and public holidays.
• Please note that delivery times may vary depending on your location and any unforeseen circumstances.

4. Packaging

• We ensure that all products are packaged with the utmost care to prevent damage during transit. Our packaging is designed to maintain the quality and integrity of the products until they reach your doorstep.

Tracking Your Order

1. Shipment Confirmation & Order Tracking

• Once your order has been shipped, you will receive a shipment confirmation email containing a unique tracking identity number.
• This tracking number will also be sent via SMS to the contact number provided during checkout.

2. How to Track Your Order

• You can use the tracking number on the delivery agency's website to monitor the status of your shipment and see the estimated delivery date.
• Tracking details and updates will be available on the delivery agency's tracking portal.

Shipping Rates & Delivery Options

1. Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer competitive shipping rates to ensure the best value for our customers.

2. Delivery Options

• Standard Shipping: Estimated delivery within 5-7 business days.
• Additional shipping options may be available at checkout, depending on your location and order size.

Delays and Issues

1. Unavoidable Delays

• In rare cases, deliveries may be delayed due to unforeseen circumstances such as weather conditions, logistical issues, or public holidays.
• We will keep you informed about any delays and work to resolve them as quickly as possible.

2. Customer Support

• If you experience any delays or have concerns about your order, please reach out to our customer support team. We are here to help and ensure your order reaches you promptly.

Contact Information

1. Email Support

• For any inquiries or issues related to shipping and delivery, please email us at care@kasya.

2. Phone Support

• You can also contact our customer support team at (+91) 7976944423.

3. Office Hours

• Our customer support team is available from Monday to Saturday, 9:00 AM to 6:00 PM IST.

International Shipping

1. Availability

• Currently, we do not offer international shipping. We are working to expand our delivery network and will update our customers once international shipping becomes available.

2. Customs and Import Duties

• If you are ordering from outside of India in the future, please note that customs and import duties may apply and are the responsibility of the customer.